RUCKUS T670sn

PIM protocol doesn’t run on VIP interface (VRRP)

Customer deployed an ICX7450 and uses connected to this ICX7450 were unable to receive the multicast stream

Ruckus SSID doesn't appear in a laptop which is using Cisco wireless USB adapter

Ruckus SSID is not showing up in the laptop when it is using the Cisco wireless USB adapter.

PoE device doesn't power up through AP's PoE out port

PoE out troubleshooting steps

I connect a laptop to the R750 Non-POE port but it doesn't work.

No link light on R750 second port when I connect a laptop.

RUCKUS One re-login shows error

Login issues with RUCKUS One WebUI can usually be resolved by refreshing the session, re-typing the URL, or clearing your browser's cache and cookies. If these solutions don't work,... (continued)

SCI doesn't show any client data - reports

In SCI setup and monitor the connections to the SCG is there, but no data is received by the SCI. Hence no graphs.

How to enable or use the STP Designated Protection?

STP security feature (Designated Protection)

RUCKUS One & RUCKUS AI activation with 180 Day Grace Activation Period

ZoneDirector to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains ZoneDirector controller managed Access Point to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

Connecting to Island / Isolated Ruckus Cloud AP

A Cloud AP that is not connected to the Ruckus Cloud controller will broadcast an Island / Configure-Me SSID which can be accessed wirelessly.

Ruckus Opportunistic Key Caching _OKC

Provide details of OKC in action during a STA roaming event - how does this work prior to 802.11r support in SW.

What are Ruckus' Support Offerings?

Describes the types of Support Contracts available for Ruckus controllers and APs

DNS entries on statically assigned AP doesn't stay saved

DNS-entries-on-statically-assigned-AP-doesn-t-stay-saved

What is recommended for a multicast routing design?

Multicast implementation helps efficiently forward IP packets that are destined for two or more receivers, which in turn helps to save network bandwidth and data replication at the source.

Non Admin user doesn't show in SZ WEB UI Session Management Tab

No visibility for other user session in SZ WEB UI Management tab

Incorrect return value for SNMP GET while querying ruckusCtrlApStatus

According to 5.1.1 SNMP guide customer sees incorrect return value for OID ruckusCtrlApStatus when the AP is offline

Does Ruckus vSZ support encrypted volumes in AWS?

Ruckus vSZ does not OFFICIALLY support encrypted volumes in AWS?

RUCKUS One Data Studio dashboard report export limitation

Article explains about the limitation with Data Studio dashboard report export as CSV limitation

RUCKUS Cloud || 21.01.11 || Per client Bandwidth Limitation

The customer environment require 150mbps per client Bandwidth limitation in RUCKUS Cloud

How to upgrade a T300 AP image for the Ruckus Cloud WiFi

How do I upgrade my T300 AP to be used on the Ruckus Cloud WiFi.

ZD/VSCG Ruckus and Intermec devices best practice guide

Scanners using Telnet applications are very time sensitive, and there are some configurations that can help maintain sessions and improve roaming.

What are the warranty terms for Ruckus products?

This article outlines warranty terms for Ruckus Products.

Meltdown and Spectre vulnerabilities impact on Ruckus Products

This article explains Meltdown and Spectre vulnerabilities and their impact on Ruckus Products

Converting SmartZone AP to Ruckus Cloud Wi-Fi and vice versa

The attached guide will walk thru the steps necessary to convert SmartZone controller managed APs to Ruckus Cloud Wi-Fi, and vice versa.

Ruckus Unleashed to Ruckus One (R1) Migration

CONVERT YOUR EXISTING UNLEASHED APs FOR RUCKUS-ONE CLOUD

Create new zone from template error: Unable to create the AP zone. Global entity UserTrafficProfile doesn't exist anymore!

Using imported access point zone template from another unique cluster will result in this validation check error. This article describes the work around.

Ruckus Cloud - WiFi - Guest Pass - Create a new guest pass for an expired guest

Ruckus Cloud - Guest Pass Creation for an expired guest

Troubleshooting Guide for Onboarding the ICX RUCKUS switch to the Unleashed System

The guide explains how to onboard ICX-8200 switches into the Unleashed system, focusing on preparing the switch, approving it in the dashboard, and troubleshooting common issues like... (continued)

Do Ruckus Access points support 802.11r (Fast Transition) when it is in standalone mode

APs in standalone mode do not support 802.11r (Fast Transition)

How to create or customize antenna field - Ruckus Wireless Airmagnet planner

How to create or customize antenna field - Ruckus Wireless Airmagnet planner

What do I need to know about the Band-Balancing or steering behavior in Ruckus APs?

Band Balancing is a feature that was added starting with Ruckus SW Release 9.3.0. ( It was originally called Band Steering) - It operates independently from Client Load balancing but... (continued)

Integration of ForeScout with Ruckus wireless controllers and minimum requirement

This article explains the requirement and procedure to integrate ForeScout with Ruckus v/SZ and Zonedirector

How does Ruckus use GRE

How does ZD/SCG employ GRE?

Ruckus AP Troubleshooting

Ruckus AP Troubleshooting

Why does Ruckus AI-driven Cloud RRM need Rogue AP detection to be enabled on zones or venues for optimum functionality?

AI-Driven Cloud RRM considerations

Multicast support in Ruckus

Description of how Ruckus Access Points handle Multicast Traffic

Ruckus ICX 7650 PREM License

Ruckus ICX 7650 uses Self-Authenticated Upgrade (SAU) feature to enable license features.

Ruckus, Miracast & WiFi Direct

Sony Miracast enabled TVs fail when Zone Director WiFi infrastructure system is turned on.

Does RUCKUS cloud support COA

Customer has not found COA in documentation. PLM team provided more information about the feature.

VLAN configuration on Ruckus ICX switches for Ruckus Wireless WLAN's

Adding untagged & tagged vlan on the same switch port on Ruckus ICX switch.

RUCKUS AI (formerly known as RUCKUS Analytics) Webhook for ServiceNow

This article will explain the integration for the RUCKUS AI and ServiceNow ticketing system

Managing Users in RUCKUS AI (formerly known as RUCKUS Analytics)

Article explains how to add internal and 3rdparty users in RUCKUS AI and manage them.

RUCKUS AI (formerly known as RUCKUS Analytics) Temp License & On-boarding

This article explains the process of how to install RUCKUS AI to troubleshoot any issues on the SmartZone Controller

vSmartZone to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains v/SmartZone controller managed Access points and Switches to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

Activating RUCKUS One - RUCKUS End Customers (REC) License

This article provides instructions on how to activate RUCKUS One licenses. You can activate licenses through the RUCKUS Support Portal.

How to migrate Access Point(AP) from RUCKUS One(R1) to RUCKUS SmartZone(SZ)

This guide provides a step-by-step process to migrate an AP from R1 to SZ. The process involves factory resetting the AP, upgrading it to a solo image, and then joining it to vSZ/SZ.

RUCKUS One Licensing Compliance Overview for RUCKUS End Customers (REC)

RUCKUS One is a cloud-based management platform that offers various licenses for managing networking devices. The Compliance page provides key insights into license allocation,... (continued)

Modify Network Type of a Wi-Fi Network in Ruckus One or Ruckus Cloud

The network type of a Wifi-Network in Ruckus One cannot be modified once created

Information on Ruckus Security policies

Where can customers find information on Ruckus Security policies and Vulnerability reporting?

What IPv6 RFCs does Ruckus support?

With ZoneDirector and APs, what IPv6 RFCs do we support?

Ruckus APs do not support Passive PoE

Ruckus AP's and Passive PoE

Ruckus Unleashed R510 doesn't work at all?

I've been testing unleashed on different model ap's for sometime now.. Have also deployed a cluster with R500 at a client site..Today i tried R510 with unleashed firmware.. It proved to... (continued)

Ruckus 7962 AP

Can the Ruckus Zoneflex 7962 AP operate in Standalone mode, or does it require a controller, like a WLC?   I found a refurb at a great price, since  I mainly wanted to... (continued)

Ruckus Network Design for Guest Network between two Sites

Hi,
i need some help for a Ruckus Network Design please.
Following Environment:
- 1 Company
- 1 Active Directory Domain
- 2 Company Sites (Munich and Berlin) connected together... (continued)

Forti To Ruckus

Hello,i have Fortigate 100D with 4 forti AP that i think to upgrade to R510 unleashed.Today i have 2 SSID in seperate subnets that managed by Fortigate in gate mode and restrict with... (continued)

Old Ruckus APs

Hello everyone,I want to help my friend to rebuild fairly large (in the sense of surface) hotspot network in hotel. Everything is set (captive portal, radius) aside of APs.I can buy,... (continued)

Ruckus AP earthing

I’m Looking for guidance from Ruckus on earthing of their Acccess points, Indoor and outdoor. I’m trying to find out what ruckus have designed the earthing terminals for on there... (continued)

Ruckus r310 mesh

Does the R310 unleashed now support mesh networking? I saw a post here from 4 years ago saying no, but I saw the option in the unleashed setup so I’m a bit confused. I don’t want to... (continued)

RUCKUS R510 - APs

I have 2 R510, how do I configure the two R510 as one Access Point with same SSID. And it will just load balance the the traffic. Thanks.

Ruckus ICX 7150 & R510

I just moved into a new home by Lennar and they have 1 ICX 7150 and 2 r510s installed in the house. I have ATT Fiber, ATT provides a modem/router which connects to the ICX 7150 and the... (continued)

Public API link doesn't work

Hi,I tried many time to open the Public API link, but could not succeed. I used Chrome normal mode, and Private mode. Also clear all of cache. But still could not open that... (continued)

Measurement for Voice Design (BPDG Voice)

Hi,i have to plan a small "Voice Design" with Ruckus and Ascom i62.Because of the weaker Signal Strength on the phone, i have to consider the difference to my measurement tool. The... (continued)

Designate master and standby master?

I have a couple of Unleashed APs connected to Ethernet cables that are getting interference from somewhere and are not connecting at full Gigabit speeds. I would like to be able to... (continued)

ZD1100 - DHCP Relay doesn't give an IP

Hi everybody.
In my configuration i've a problem on a zone director 1100 with 12 AP - zf7372,
The setup is :
Vlans :
Vlan 20 - Corporate Vlan - DHCP server is in this Vlan
Vlan... (continued)

Interference and Design - Small Office

Hello Folks,I'll keep this as succinct as possible:Small commercial office - 4K sq. feetClient has 1 (consumer grade) b/g/n AP (Cisco / Linksys)Both bands in operation,... (continued)

WiFi design for Logistics Warehouses

I'd like to ask for some advice on where to get design information for logistics warehouses. Essentially I'm trying to design and validate past designs but am having trouble finding... (continued)

Best practice design for VoIP Network

Hi,
I have multiple remote sites linked together with a 100/100 or 200/200Mb link. A ZD100 is on one of the site. I'm going to have to implement VoIP for mobile devices on several of... (continued)

How tell if latest firmware version Ruckus Zone Director? How automatically update & then revert to original version if update doesn't work?

How can I tell if I have latest firmware version of Ruckus Zone Director? Is there a way of automatically updating it and the reverting to original if update does not work?

DHCP problem with Ruckus 7363

Hi Everybody.
I have an 7363 and DHCP service doesn ?t assign IP addresses on wireless clients. I upgraded firmware to 9.6.0.0.267 but the problem remains.
Please help.

using portfwd on Ruckus 7363

I'm trying to use portfwd from the command line to forward ports on my Ruckus 7363. However, I can't seem to make a new rule. The prompt just keeps telling me the rule doesn't... (continued)

Ruckus CLI Airtime Stats

Hi,Can anyone tell me why the Airtime stats obtained via "get airtime <radio interface>" appear to go over 100%?Example output:get airtime wlan0 Raw counters: Total: 235... (continued)

Ruckus As DHCP Server ????

Can the ruckus zonedirector 3000 be used in a large wireless environment? It was an option that was brought up today during our pre-install discussions. I was under the understanding... (continued)

Ruckus ZD + Radius not working

Hi all,I'm trying to set up an wifi connection to our corporative notebooks with Active Directory + Radius auth. I've been folowing this... (continued)

Ruckus zoneflex 7341

Hi
I have a zoneflex 7341,but at some place the signal is very low.So it that possible that we can have repeater of any make like dlink for signal strength.

Ruckus R510 Slowness

Ruckus R510 Slowness - My topology Comcast Xfinity X1 router with 1Gbps service, measuring 850Mbps as the output. This goes to a Rucker switch C12P, and the output there is 825Mbps. ... (continued)

Ruckus R500 for home AP???

This is my first experience with any Ruckus product.  Without going into too much unnecessary detail, I will need wireless access to my home network soon and have acquired a R500... (continued)

Ruckus Unleashed VLAN Setup

I am not too savvy on the actual administration of networking devices, so I'm hoping for some advice on how to configure my network securely.
I have a gateway router which connects to... (continued)

Ruckus Unleashed slow speeds

Hi everyone, I just replaced a Draytek Wifi network with 4 Ruckus R510 acess points. The problem that I'm having is while hardwired into the switch where the access points are connected... (continued)

ZF7762-S doesn't connect to the ZoneDirector 1200

Hello dear colleagues,I have a ZF7762 with firmware version 9.7.0.0.220 and Ruckus Wireless ZoneDirector ZD1200 with firmware version 9.13.3.0 build 133.I have a problem with connecting... (continued)

Free City Public Wireless Network Design

Hello,i have a Customer who plans to offer a Wireless Network for local communities and little Cities.Till now i only have experience with ZoneDirector and Unleashed Setups.So the first... (continued)

ZoneDirector: Tagging Management VLAN doesn't work

When I tag the management VLAN (let's say I use the VLAN ID 2220) I cannot see any AP on the controller. I have followed the instructions on the user guide. Last time I was working with... (continued)

Hotspot 2.0 / Passpoint on ZD1100 & GS4 doesn't work

Hello,
I'm testing Hotspot 2.0 capabilities in ZD1100 and 7372 and 7762 APs and Samsung Galaxy S4.
I'm not connected to any mobile operator and I'm only trying to get the phone... (continued)

protocol error, doesn't start with scp!

in lieu of any actual ansible modules, i am trying to make raw ssh commands work to an ICX 7750 switch, but even "ssh <ip> "show version"" fails with the following error "Protocol... (continued)

Ruckus R700 AP power supply. Wrong PSU?

Hi
I ordered a UK power supply for a Ruckus R700 but it the barrel connector doesn't fit.
The part number of the PSU supplied to me is 740-64189-001
Is this the correct PSU for the R700?
Thanks

I cannot connect to my Ruckus R300

After setting up my Ruckus R300, I cannot connect any device to my wireless network, I;m able to see the the wireless network but when I try to connect and enter the password for SSID... (continued)

need firmware for ruckus mf7211

i want firmware and control file for ruckus mf7211 outdoor cpe.

Ruckus AP's in Ekahau Survey Pro

Hi we are surveying a Ruckus install with Ekahau Survey Pro and we are seeing other vendor AP's populating the AP device name window but the Ruckus AP's are either blank in this window... (continued)

Proxy setting of Ruckus ZD1100

Hi ,
I got setup ruckus ZD1100 and ZF APs. The problem I am facing now is that all the devices are using statics IP and it needs to go through our proxy server to access the internet .... (continued)

Ruckus R710 dont get power from POE

Hi, All!I got second R710 on secondary market. I already have same model router - and it powers from Netgear POE+ switch without any issues during last 3 years....But when i try to... (continued)

Ruckus DHCP Relay != Cisco/HP DHCP Relay

I'm working on configuring WLANs with vlan tagging.  My understanding of DHCP relay from my networking background is a way of relaying DHCP request between different vlans.... (continued)

Connecting wifi extender with Ruckus AP

I am trying to use TP Link TL-WA854RE with Ruckus AP.
AP is controller managed AP. I have tried disabling directedDHCP as well.
How can I check whether this model is compatible or... (continued)

Help picking the right Ruckus APs

An update of a previous question that didn't get an answer to...Have bought a new ZD1200 and also a new PoE switch ICX-7150 12P compact (power budget 124w), to sit alongside a passive... (continued)

Ruckus-Switch VLAN configuration

Hi,
I have configured a stand-alone static switch (Cisco 3550) with three DHCP pools associated to different VLANS. Clients connected to vlan 1 would get IP addresses in range of... (continued)

Are Ruckus Products OpenStack Ready?

Hi,
Since cloud and NFV platforms are emerging, I would like to know whether VSZ, SCI and vSPoT have been tested or ready to be deployed within telco customer's openstack cloud... (continued)

Ruckus R710 w/vSZ CTL light blinking

We had a power outage a couple days ago and I've got about 11 APs (all R710s) that have a blinking CTL light and are showing as Disconnect on the vSZ-E. I've tried rebooting them,... (continued)

What is r/Wireless's opinion on Ruckus?

My company has recently begun looking into Ruckus as a wireless solution for many of our clients. Most of the research I have done on Ruckus has left me with a pretty good feeling about... (continued)

Ruckus WIPS & Location Tracking

Does Ruckus provide advanced Wireless IPS and client location tracking services? If not does Ruckus have any partnerships with third party vendors?

Will Ruckus APs fix my wifi woes?

I really need some advice. I have a bunch of Fortinet gear on demo and I am testing two FortiAP (221E) and am finding them to be exceptionally unreliable, unstable and slow with my... (continued)

Looking for a solution with Ruckus

Hi everyone, we are trying to set a new ISP service in DRC and need great solution to provide Wireless and Hotspot, LTE as well and wimax so if any suggestion of equipment and how to... (continued)

Ruckus AP command not recognized

Hi Guys,I am trying to connect a brand new Ruckus R500 v 100.0.0.0.127 to a virtual smartzone. however, the AP cannot join the vSZ, nothing in the vSZ's Event tab.when I try the command... (continued)

Does Ruckus Cloud supports REST API?

I'm looking into the alternative for our existing customer, who is using Cisco Meraki. And one of the use case requires user creation via RESTful API. Is there any programmable way to accomplish that?

Try the *new* Ruckus Support Site (beta)

Hi folks,
We've just launched a beta version of our new support website, and we'd love to get your feedback!
https://supportbeta.ruckuswireless.com

and your normal logins will... (continued)